Refund policy

Last updated: November 13, 2026

Thanks for shopping at NEW FOLLOWSS. We sell digital products, including influencer kits, YouTube thumbnail templates, social media templates, presets, overlays and other downloadable creator resources. Digital files can’t be “returned” the way physical goods can, so this policy explains when we can and can’t offer a refund.

1. All Sales Are Final

Every product is delivered digitally, usually by instant download or email right after payment. Once a file has been delivered, downloaded or accessed, it can’t be returned. For that reason, all sales are final and we don’t offer refunds once a product has been downloaded or accessed, except in the cases listed in Section 2.

By completing your purchase, you confirm that you understand you are buying a digital product and that you agree to this policy.

2. When We Will Issue a Refund or Replacement

We’ll offer a replacement, store credit or full refund in these cases:

  • Faulty or corrupted files: your files are damaged, won’t open, or are missing parts, and we can’t fix the problem within 3 business days of your report.
  • Never delivered: you paid but didn’t receive your download link or files, and our team can’t deliver them.
  • Duplicate purchase: you accidentally bought the same product more than once. We’ll refund the extra copies.
  • Materially not as described: the product is significantly different from its description on our website, for example it’s missing advertised items or is in a different file format than stated.

To qualify, you must contact us within 14 days of your purchase date.

3. When We Can’t Issue a Refund

We don’t offer refunds for:

  • Changing your mind after you’ve downloaded or accessed the product
  • Buying a product by mistake when it was clearly described
  • Not having the software needed to use the product (for example Photoshop, Canva, Premiere Pro or Lightroom). Please check the requirements listed on each product page before you buy.
  • Lack of technical skill, or not knowing how to edit or use the templates
  • Results that didn’t meet your expectations, such as views, followers, engagement or growth. We don’t guarantee any results on YouTube, TikTok, Instagram or any other platform.
  • Requests made more than 14 days after purchase
  • Products bought during sales, with discount codes, or as part of bundles, unless they are faulty or were never delivered
  • Losing your files after a successful download. Please keep your own backup. If you ask, we’ll try to resend your files.

4. How to Request a Refund or Replacement

Email us at cassatelladavide824@gmail.com with:

  1. Your order number
  2. The email address you used to buy
  3. The name of the product
  4. A description of the problem, with screenshots if you can

We usually answer within 1 to 3 business days. Most problems, such as missing files or download errors, can be fixed quickly with a new download link or replacement files.

5. How Refunds Are Processed

If we approve your refund, it goes back to your original payment method. Depending on your bank or card provider, it can take 5 to 10 business days to show up. Once a refund is issued, your license to use the product ends and you must delete all copies of the files.

6. Chargebacks

If something is wrong with your order, please contact us before opening a dispute with your bank or PayPal. We’re happy to help. If you file a chargeback without contacting us first, we may suspend your access to future downloads and purchases.

7. License Reminder

Your purchase gives you a license to use the products as described on each product page. You may not resell, share, redistribute or claim our files as your own. If we find that a product has been misused or redistributed, you won’t be eligible for a refund.

8. Your Legal Rights

Nothing in this policy limits any rights you have under the consumer protection laws that apply to you. Where the law requires it, customers in the EU and UK agree at checkout that delivery starts immediately, and they acknowledge that this means they lose the 14-day right of withdrawal once the download begins.

9. Contact Us

NEW FOLLOWSS
2114 W Shakespeare Ave, Chicago, IL 60647, United States
Email: cassatelladavide824@gmail.com
Phone: +1 (206) 440-7960

A few things to check before you publish:

  • Store name: I kept “NEW FOLLOWSS” (two S’s) exactly as it appears in your settings. If that’s a typo, fix it in the policy and in your Shopify settings.
  • EU and UK buyers: Section 8 only protects you if you get explicit consent at checkout. That usually means a checkbox like “I agree that delivery starts immediately and that I lose my right of withdrawal.” Shopify’s digital downloads apps and checkout settings can add one. If you don’t sell to the EU or UK, you can delete that sentence.
  • Product pages: Section 3 relies on each product page listing the software it needs, so make sure yours do.
  • Not legal advice: this is a solid standard template, but if your sales get large it’s worth having a lawyer review it.